Help > Existing customers

My boiler is broken – what should I do?

If  you are a Hometree customer with a cover plan and your boiler breaks down, book your repair online here via your account. It’s the quickest way to reach us. We’ll take a look and we’ll get an engineer out to you as soon as possible.
 

Alternatively, head to our Contact Us page for other ways to reach us.
 

If you are not yet a Hometree customer and do not have cover with us, you can book a fixed price repair when you sign up to one of our cover plans. Find out more here.

We Beat or Match Any Quote

Call 0330 912 4843 and we’ll beat or match any quote.

Unlimited call-outs

No limits, no extra fees. You’re always covered.

24/7 UK helpline

Our UK-based team are always happy to help with your claims.

Parts & labour

No surprise fees – parts and labour included in your price.