Help > Existing customers

My boiler is broken – what should I do?

If  you are a Hometree customer with a cover plan and your boiler breaks down, book your repair online here via your account. It’s the quickest way to reach us. We’ll take a look and we’ll get an engineer out to you as soon as possible.
 

Alternatively, head to our Contact Us page for other ways to reach us.
 

If you are not yet a Hometree customer and do not have cover with us, you can book a fixed price repair when you sign up to one of our cover plans. Find out more here.

We Beat or Match Any Quote

Phone us to beat or match British Gas or Homeserve quotes, Terms apply.

Serious About Service

24/7 claims support & rated Excellent on Trustpilot

Cover Match Guarantee

£50 gift card if we don’t cover something British Gas or Homeserve do, terms apply

All Gas Boilers Covered

All makes and models, regardless of age